Frequently Asked Questions
1. Is it possible to place a single order for multiple siblings?
If multiple students are registered under the same parent email address, their photo galleries should automatically be linked, allowing you to view all of your children's photos in one place. If one or more of your children's galleries do not appear, we recommend opening the personalized gallery link sent to your email for each child. This should allow you to access their individual galleries.
2. I didn't receive an access card. How can I view my student's photos?
Physical access cards were not distributed for this year's school photo day. Instead, parents received an email from Legasee Studio containing a personalized link to access their student's private photo gallery directly. Please check your inbox, including your spam or junk folder, for an email from Legasee Studio. If you haven't received the email or are having trouble accessing your gallery, please contact us at michael@legaseeworks.com for assistance.
3. I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.
4. Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."
5. How long will the delivery take?
The delivery time depends on the payment, the products you’ve ordered, and delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are processed in bulk 5-10 business days after the order deadline. Delivery time may also vary depending on the type of products ordered.
6. Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect your work against illegal downloads.
7. What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch. We are devoted to your satisfaction.
8. Can I crop the images?
Yes. You will find this option within the shopping cart. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement.
9. I rarely order online - how can I order my photos here?
Select a photo that you like from your album and click "Order photo.” Then select the product of your choice, enter the desired quantity, and click on "Add to cart." When you have placed all of the photos you like into your shopping cart, click "Cart" on the top right of the screen and follow the instructions.
